This policy applies to all payments made to BITBASKET TECHNOLOGIES for services listed on this website or in a written Order. It is intended to meet payment-aggregator requirements for clear timelines and conditions. Physical product returns do not apply because we supply digital professional services.

1. How to cancel or request a refund

Write to divyamsolanki9@gmail.com from the email used on the Order, or call +91 77199 55888 during business hours, and follow up in email. Include:

• Registered name / your name
• Invoice or Razorpay payment ID
• Date and amount paid (USD)
• Reason for cancellation or refund

We will acknowledge the request within 48 hours on working days (Monday–Saturday, excluding public holidays).

2. Cancellation before work starts

If you cancel after paying and we have not started work (no kickoff, no repository created, no design or code produced for your Order):

• You receive a full refund of the amount paid, minus the actual payment-gateway fee charged to us on that transaction (typically the Razorpay fee on the original payment, if it is not reversed by the aggregator).
• We confirm eligibility within 3 business days of a complete request.
• The approved refund is initiated within 5–7 business days of confirmation.

3. Cancellation after work has started

If work has started:

• You may cancel by written notice.
• We invoice (or retain) fees for work already performed, at the rates in the Order or, if silent, on a reasonable time basis against the Order value, plus third-party costs already committed (licences, paid APIs, stock assets).
• Any unused advance after that calculation is refundable.
• We send the calculation within 7 business days of the cancellation notice.
• Any refund due is initiated within 5–7 business days after you accept the calculation, or after 5 business days if you do not object in writing.

4. After final delivery and acceptance

Once deliverables are accepted under the Terms (including deemed acceptance after 7 calendar days or production use), the Order fee is not refundable. Defects reported within the acceptance window are corrected at no extra charge if they are within the original scope. New features are billed separately.

5. Monthly support plans

Monthly maintenance may be cancelled with 15 days’ written notice. The current month is not refunded if the notice falls after the month has begun and work or availability was provided. Prepaid unused whole months after the notice period are refunded and initiated within 5–7 business days of the effective cancellation date.

6. Duplicate or failed payments

If the same invoice is paid twice, or a payment is captured but the Order cannot be fulfilled for a reason solely on our side, we refund the duplicate or failed amount in full. Confirmation is within 3 business days; initiation is within 5–7 business days.

7. Non-refundable items

• Third-party fees already paid on your instruction (domains, SSL, app-store fees, paid plugins, stock media).
• Work delivered and accepted.
• Change of mind after acceptance.
• Delays caused by you (late content, missing accounts, withheld feedback) do not by themselves create a refund right, though you may still cancel under section 3.

8. How refunds are paid

Refunds are made to the original payment method via the same aggregator (Razorpay or as named on the invoice). We do not refund in cash. After we initiate a refund, the customer’s bank or card issuer may take additional time (often 5–10 business days) to show the credit. That interval is outside our control.

We will email the refund reference when the refund is initiated.

9. Chargebacks

Please contact us before raising a chargeback. If a chargeback is filed, we will provide the Order, delivery records and this policy to the payment aggregator. Unjustified chargebacks may result in suspension of remaining work.

10. Contact

BITBASKET TECHNOLOGIES
Shop No. 14, Arihant Tower, Mahavir Peth, Near Alibag Bank,
Karjat, Raigad, Maharashtra 410201, India
Email: divyamsolanki9@gmail.com
Phone: +91 77199 55888
Hours: Monday–Saturday, 10:00 AM – 6:00 PM IST