BITBASKET TECHNOLOGIES has appointed a Grievance Officer for customer complaints, including billing, delivery, refunds and personal data. This page is published so that customers and payment partners can identify the officer and the timelines we follow.

Grievance Officer

• NameDivyam Dinesh Solanki
• DesignationProprietor and Grievance Officer
• BusinessBITBASKET TECHNOLOGIES
• Emaildivyamsolanki9@gmail.com
• Phone+91 77199 55888
• Postal addressShop No. 14, Arihant Tower, Mahavir Peth, Near Alibag Bank, Karjat, Raigad, Maharashtra 410201, India
• HoursMonday to Saturday, 10:00 AM to 6:00 PM IST

How to lodge a complaint

Send an email with the subject line “Complaint” and include your name, phone, Order or payment reference, and a clear description of the issue. You may also write to the postal address or call the number above during business hours. Keep a copy of your message.

Timelines

1. Acknowledgement: within 48 hours of receipt on a working day. If a complaint arrives on a Sunday or public holiday, the 48 hours start on the next working day.
2. Resolution: we aim to resolve the complaint within 30 days of lodging. If more time is required, we will say so in writing with the reason before that period ends.

What we will do

We will review the Order, payment record and correspondence, explain our finding, and apply the Refund and Cancellation Policy where a refund is due. Payment disputes may also be examined by Razorpay under its dispute process.

If you are not satisfied

You may pursue remedies available under Indian consumer protection law and, for personal data, before the Data Protection Board of India as applicable. Courts at Karjat / Raigad, Maharashtra have jurisdiction as stated in the Terms and Conditions.